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    Shipping & Returns

    Shipping

     

    • We can virtually ship to any address in all over Egypt. 

    • When you place an order, we will estimate shipping and delivery dates for you based on the availability information from Vendor side, shipping date estimates may appear on the products page.

    • Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

    • shipping value might vary according to weight or size of the products 

     

    General Conditions Applicable to Returns

    You can always return your delivered items to us up to 14 days after the delivery of your Order.

    In order to qualify for a refund, all items must be returned to us within 14 days of Order receipt with the following conditions:

    • Items must be unaltered, unused and in full sellable condition (or the condition in which they were received from us or our agents). Shoes must be in brand-new condition and without any damage.

    • Items must be in their original packaging/box/dustcover and with all brand and product labels/tags/instructions still attached. Authenticity cards, where provided, should also be returned. 

    • Please note, beauty items, grooming items, underwear, Swimwear, Evening dresses and Accessories cannot be returned.

    Refund Process

    Refunds will only be processed after completing the Return Process and the item/s returned have been approved. After approval, we will issue a refund of the full-face value of undamaged items duly returned (excluding, where applicable, the original delivery charges and cash-handling fees).

    Your refund will be processed via the following methods:

    • Credit Card payments are refunded back to the card used in the purchase.

    • Cash on Delivery payments are refunded  in cash or as store credit.

     

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